Budget stop Hiring Robots in your call center. THEY ARE ANNOYING!!!

<p>I was basically on the market shopping to compare car insurance. But this time unlike MiWay I didn't get to give them my banking details because Sam annoyed the hell out of me. Earlier that day on 23 June 2016 I did a Hippo.co.za comaprison and I got a call from someone from Hippo who transfered me to Budget. then i was the unfortunate fool who got Sam. At first she called while i was still at Checkers so i asked her to call back after 15h00. Then she did call me back and from the previous caller they said i was getting COMPREHENSIVE COVER. Now since i had explained that i was already on Comprehensive cover then i expected her and him to be offering me the same deal. And i did the mistake of assuming they know that Outsurance gives an outbonus to everyone who meets the requirements. So below i will list all the things that she annoyed me with besides her voice too:</p> <p>1. She kept REPEATING that she was offering me FULLY COMPREHENSIVE COVER a million times but the following happened.</p> <p>2. She left out a CASH BACK benefit because at BUDGET if YOU don't ask for it YOU DON'T get it. Apparently there are people willing to pay for may many years without claiming and without getting anything back.</p> <p>3. She kept repeating that i was getting FULLY comprehensive cover and then going straight to MY BANKING details. After every question i asked she would SHOOT STRAIGHT to my account details WITHOUT finding out if i was satisfied with the answer or needed clarity.</p> <p>4. She kept adding figures to my quote as i asked about things STARTING WITH THE CASHBACK question. So I was wondering WHAT THE HELL they had offered me before.</p> <p>5. She kept adding money, repeating FULLY comprehensive and SHOOTING to banking details.</p> <p>6. She added the car hire as i asked and she offered 14 days and 27 days (accident and theft respectively). She then added money to quote, mentioned FULLY comprehensive then went to my banking details again. I interrupted her and told her that my current insurer offers 30 days straight. So i want 30 days rental. she then added money, blah blah blah. I think you get the idea by now of how that went.</p> <p>7. Then as i gav the name of the bank it occred to me to verify Hail Cover since it's common sense that we live in SOUTH AFRICA that has hail storms. And since she mentioned FULLY COMPREHENSIVE COVER so much i expected a "YES MA'AM IT'S included". BUUUUUT guese what? It wasn't . So she added money, blah blah blah then banking details.</p> <p>8. She then mentioned third party liability at R1 300 000.00 then continued to banking details blah blah blah again. I stopped and said well my current one offers R5 000 000.00 instead so why should I leave anyway?</p> <p>9. Obviously at this point i was annoyed but still calm. So i told her that her quote was now similar to STUPID MiWay so why sould i take Budget? She mentioned that MiWay will require 10% of the damages during the claiming process and proceeded to my banking details and mentioned FULLY COMPREHENSIVE gain. I also got scared now that FULLY COMPREHENSIVE COVER with Budget is NOT that at all. So how many more things did she leave out that i will find out later?</p> <p>10. I told her i had a problem with her style of answering because she talks at me like a robbot. She NEVER asked if i was happy with her responses and ALWAYS in a RUSH to get to my account details. Then when i raised my concerns and her adding every little thing to the quote she asked me "ARE YOU EVEN INTERESTED IN TAKING THE INSURANCE OR NOT?" She had the nerve to waste my 20 minutes and ask me if i was really interested. WOOW. So i got ****ed at that point and mentioned that she spoke like robbot because all she really wanted was banking details so that they can do an ******* debit like STUPID MiWay did without my permission. </p> <p> NOTE!!! My boss HAD 3 cars with you since 2003 and moved them immediately because of over hearing ROBBOT SAM on the phone. HOW NICE IS THAT? Then the following day she told some poor black guy to call me on her behalf because She knew how she *****ed up with me. I told him what happened and asked him to get a senior member of staff to call me and till today NO ONE called. His name is Sello. so i don't know if you protect eachother or not but then you both did terrible customer services. </p> <p> </p> <p>By the way i worked in sales before. You must know your sales pitch but LISTEN to the client too. Don't talk like you are practising on a DUMMY. Pitty you won't get my money and I go around telling every single person I know about how robbotic you are.</p> <p>If you treat me like PERSE in the begining it means when I claim you will be just as cold and heartless. </p>