Budget - Slow and Useless

Really terrible experience lodging a claim, there is water sitting in my garage right now, and Budget after a week, still have yet to tell me whether I am covered or not. First they send a plumber when I told them I don't think its a plumbing thing, then when the plumber says its not a plumbing thing, they indirectly accuse me for not providing adequate detail in the lodgment of the claim.

Yes I was annoyed as well, I apologized to the lady for my snarky tone, but dam they are ***********. Imagine its taking them a week to figure out what is covered and not covered.