Budget Scratch and Dent Policy - Very disappointed with the service

I have been a client of Budget Insurance for 4 years. I took out a scratch and dent cover policy to be able to claim for small little accidents that do not require a full insurance claim. I have submitted my claim application via phone on the 22/01/2024, and up to now, nobody has contacted me in regards to my claim. I see on the online status is still shows "in review" I do not believe that it can take this long to let me know, where I need to take my car for an assessment. For a first time claimer, this does not boost any confidence that I will receive good service when I actually need to claim for bigger expenses. I will start shopping around to find a company that puts my needs and inconvenience first.