BUDGET POOR UNPROFESSIONAL SERVICE

Im very disappointed with the service I received from Budget after so many years and now when I finally need their help they come with excuses and complications. I have 3 policies with them: Life Cover, Cellphone insurance and home content - in few weeks back I had burglary and my cell phone, Tv and other stuff where ****** and when I claim they refuse to pay for my phone and other stuff. To cut the story short they now talking about things that are not in the contract and where never explained to me when taking their policy. I have been sending emails with no replies for few days now and I also called and they told me that they will ask the lady whose looking into my case to contact me back but I have not received any call from them. I even escalated the issue but that doesn't seem to help at all and when I want out with them they say Snr Managers are investigating the issue and them not even giving me time frame for that matter. If they giving me issues while im still alive with so little money, what will happen to my kids when trying to get Life Cover money when not around? Who will defend them? No they must do their clients right - we cannot fight for what’s ours because we do pay their premiums in time and now this...