BUDGET POOR UNPROFESSIONAL SERVICE

I am very disappointed recently with the manner in which budget insurance have been addressing insurance issues but even more concerning is its claims department, I had a burst geyser and had called the insurance however i did not have the access and therefore requested they extract it from my claim amount and put the money in my account. which occurred after 72 hours after many long phone calls. They short paid me by almost R700. After several phone calls I instructed them I would like to speak to the person who processed the claim', which nobody did but miraculously R 700 appeared in my account. Yes i had excellent service when i started a few years ago. But now it is a nightmare. My electronics was damaged by surge . I have uploaded I emailed my documents I have telephoned and continuosly being apologised to by the as they under supervision or training and advised that will be given the prompt assistance. I am still waiting, I will suggest to anyone taking insurance to get insurance where u as the client and the insurance are on the same page when it comes to your personal affairs,