Budget pathetic service

I have been a client of budget for close to 10 years now and have always paid my monthly premiums diligently even through covid and financial difficulties I kept my payments without complaints. I only once claimed for my geysers which I pay an extra premium. My pool sustained damaged with the recent floods and put in a claim with my insurance provider only to be told that I should have specified my pool and because of that They will not cover any of the damages. This is my first and only claim after 10 years and Budget looks for poor excuses not to honor my claim. You dont need an insurance company like this. Budget customer centricity is non existent. Please get an insurance company you can trust and rely on. Everyone knows that the recent storms have battered South Africa but when you have insurance it is supposed to give you peace of mind but Budget is not the right company to partner with if you are looking for support in you time of need, Stay away from Budget. I WILL BE ALSO CANCELING MY POLICY IMMEDIATELY.