Budget not concerned about their client's claims!

I submitted my claim in December and the car was 'fixed' in February, with the mirror that got damaged during accident not touched at all. I advised the Renew it about it and they spoke with the assessor who also called me to find out which damages in the mirror happened during the accident and I told him. After properly checking my car I noticed there were scratches close to where the mirror broke that were never there before the accident, I did admit to the one scratch that had always been there, but anyway I never addressed it with him again and waited till his call back. Since the last time the assessor called me, he only said he would approve the damage that was never fixed and once the parts arrived I can take my car to renew it so they can fix, but its been over a month no word from Budget! I am very sure they just hoped I never ever say anything and are not willing to actually fix that damage, but every month I had been successfully paying my premiums with no issues but come claim time, they interrogate one like they ****ed someone, and also does not fully do the job! STILL WAITING EVEN TODAY!!!