AN
Amy N
1 reviews | Active since Nov 2019
21 May 2026, 14:50
Budget = No Battery
My vehicle was in repairs foor one month. The vehicle was returned with the windscreen not repaired and the battery of my car completly dead. I notified Budget of the windscreen on the 20th May 2026 have not gotten a response from the advisor. Notified Budget today about my car battery and me having to jump start the car every time I want to drive it. I am still waiting for advisor, Desigan Mari, to contact. The turn around time given to me was 3-5 working days; however I am at work with a car that wont start. I had to pay out of pocket for a battery as how can I wait for Budget to even look at my complaint. Budget your service has been so incredibly disappointing!!!!
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Budget Insurance's replyOfficial
21 May 2026, 14:56Good day Amy,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration you have experienced.
We understand your concerns regarding the unresolved windscreen issue, the battery failure, and the lack of communication, particularly considering the length of time your vehicle has already been in repairs. This is not the level of service we strive to deliver.
Please be advised that your complaint has now been escalated to our Claims Team for urgent review and intervention. They will assess all aspects of your case, including the outstanding repairs.
A member of the Claims Team will make contact with you as a priority to provide feedback and guide you on the next steps.
We once again apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
The Budget team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration you have experienced.
We understand your concerns regarding the unresolved windscreen issue, the battery failure, and the lack of communication, particularly considering the length of time your vehicle has already been in repairs. This is not the level of service we strive to deliver.
Please be advised that your complaint has now been escalated to our Claims Team for urgent review and intervention. They will assess all aspects of your case, including the outstanding repairs.
A member of the Claims Team will make contact with you as a priority to provide feedback and guide you on the next steps.
We once again apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
The Budget team
Budget Insurance's reply21 May 2026, 14:56
Official
Good day Amy,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration you have experienced.
We understand your concerns regarding the unresolved windscreen issue, the battery failure, and the lack of communication, particularly considering the length of time your vehicle has already been in repairs. This is not the level of service we strive to deliver.
Please be advised that your complaint has now been escalated to our Claims Team for urgent review and intervention. They will assess all aspects of your case, including the outstanding repairs.
A member of the Claims Team will make contact with you as a priority to provide feedback and guide you on the next steps.
We once again apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
The Budget team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration you have experienced.
We understand your concerns regarding the unresolved windscreen issue, the battery failure, and the lack of communication, particularly considering the length of time your vehicle has already been in repairs. This is not the level of service we strive to deliver.
Please be advised that your complaint has now been escalated to our Claims Team for urgent review and intervention. They will assess all aspects of your case, including the outstanding repairs.
A member of the Claims Team will make contact with you as a priority to provide feedback and guide you on the next steps.
We once again apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Kind regards,
The Budget team