Budget is the WORST insurance company in SA

<p>Budget Insurance is THE worst insurance company in South Africa. A year ago they convinced us to go onto home insurance. They first talked to me over the phone, then to my husband over the phone, but they never explained what underinsured means and they didn't mention the terms and conditions like they were legally supposed to. We fell asleep on the couch watching TV and all of the sudden 4 men were standing all around us in our lounge. The one had a panga, the other had an axe, the other a long *****driver and two had balaklavas on. They took all our belongings, wedding rings, tv, dvd player, laptop, cash, my husbands clothes, my running shoes. They tied us up with cable ties and threw blankets over our bodies and heads. The Budget assessor came, his name is Alexander. He questioned everything. And was really insensitive, saying "that's weird that they didn't take your playstation". At this time you don't say things like that. My husband sent Alexander a couple of emails with questions but Alexander chose to ignore them completely. Only after a week of us nagging him did he reply and it was half hearted replies. Then we got in contact with Alexander's manager Calvin, emails and phone calls. He just ignored all of them and still till this day never came back to us. This is obviously the example Alexander is getting. We've asked Budget for the telephone call recording from a year ago. They listened to it and admitted that they didn't explain what underinsured means and also didnt mention terms and conditions. But they don't want to send us that voice recording so we can give it to the ombudsman. My husband insured us for R77 000. Budget only wants to pay out R24 000. This is ridiculous. We're talking about peoples' lives here. We will definitely report Budget to the ombudsman. Very disappointed in Budget!</p>