Budget is not to be trusted, they have **** just to have you sign as customer and charge you a ridiculous premium in event of a claim you are not covered .... Elderly and youth be cautious, please review all policies if any special cover were requested on

BUDGET..... to be quite honest their sales team can really lie to sell their product, be cautious guys.....I was contacted by Mr Simpson last week after I requested for budget to call me back, long story short, my vehicle has additional performance parts fitted, which in return I paid higher than the going retail price for it, all I asked Mr Simpson from budget is can my vehicle be covered for all of these additional i do not mind paying a higher premium as long as the additionals that's on vehicle is covered as the book value is quite low, he assured me everything will be covered in a event of theft /write off, asking me for prices what it would cost to replace the stuff etc, adding the retail value to these item cost he gave me a figure more alike what I paid for the vehicle, now I'm a really happy customer he could hear it in my voice he threw a premium at me that is almost double to one of the other big insurance brands that offered me, however I still accepted the high premium thinking that the higher the price the better the service (to be honest, main thing is knowing I'm fully covered, as we all work hard for our assets).... Went home the same day, debit went off, so I called budget and spoke to another consultant and asked what I'm covered for they advised that I'm only covered for retail price of the vehicle and no extras are covered and that budget does not cover any additional parts fitted to the vehicles for personal satisfaction.... Called back the very next day asked to speak to Mr Simpson he was not available, I spoke to a different agent they also advised that they do not cover such items.I was advised that case is under review and I will receive a call before close of business however none received.

All calls are recorded we want answers as why your agents lie to your customers and get away with it? What steps will be taken to prevent this from happening to another customer?

When will I be refunded, as the premium got debited the very same day?

You'll say budget is all about honesty, however I was sold lies by your agent is this the companies values?

I've been claim free for the past 4 years, budget surely lost a valuable customer, if you do not give positive answers on the above you surely do not value your customers and im pretty sure you will lose current and future customers.

Awaiting your response