Budget is a ripoff

Soo my car's windscreen got hit by a stone I'll assume,my windscreen got cracked,that was on Thursday last week around 5pm,then I didn't notice the chip was widening,then I call my insurance Budget on Saturday morning to lodge a claim for the windscreen to be replaced l,firstly their phone lines customer services lines were dead,literally not working so I had to call the emergency assist line and I got transferred to the claims department, I lodge a claim and am told Glasfit will give me a call,well I waited until Monday afternoon and no call came so I called them back, fortunately the call went through after holding for a while,I speak to another consultant who told me again Glasfit will contact me,at that point I request that I want an Original Toyota windscreen to replace the damaged one,the agent told me he/she has escalated the request to his/her manager and the manager will liase with me before the end of business on Monday,nothing came through and remember at all this time,Glasfit hasn't tried to call at all,then on Tuesday I called again and I enquire and am told the claims manager wants written something to state that if a "generic" windscreen is fitted in my car,it will affect my motor warranty, I don't remember mentioning any warranty at any point in my claim,all I ever wanted was an original Toyota windscreen,its my preference as a customer,well am told Budget doesn't replace with Original windscreen, there you go fellas,insure with this people at your own risk indeed,all insurance companies even smaller one I know in this industry does replace an original windscreen,am done with them,at least it was a windscreen only, am trying to imagine if it was a total loss of the vehicle and ooohhh their Glasfit only contacted me yesterday afternoon....there you go,all their review are just nonsense, someone who works within telesure once told me that Budget is problematic, I wonder how they get positive reviews,you've lost another client come 31st od December,at least am just one customer and it won't matter much but I hope others are reading this before they take cover with you guys,had I known,its a pity I didn't