ML
Matthew L

1 reviews | Active since Dec 2015

04 Jan 2016, 15:31

Budget Insure still debiting my account

My vehicle was ****** outside my house in November last year and I filed a claim. Apart from these guys wasting my time for over a month before declining it, they still continued to try and take monthly premiums from my account.<br> <br> Luckily I have been able to stop them up until now, and thought I would finally be safe when I received a call from one of their consultants last week saying that my policy would now be cancelled. But this morning when looking at my account balance, I was surprised to find over R 1000.00 missing from my account!<br> <br> 2 months after the policy SHOULD have been cancelled and I still get money taken out of my account just like that. When calling in to find out why this has happened, the consultants don't even know anything about it, and I get told to call back in 3 days to see if that payment has reflected with them.<br> <br> After all of this, the best solution I can hope for is that they will pay me back the amount debited, as they don't seem to care about how much they have cost me in fees with this already.<br> <br> After this whole incident I am left without a vehicle, a significant chuck of my salary missing and a whole bunch of my time wasted, what to do?

0
Replies (1)
Budget Insurance
Budget Insurance's reply04 Jan 2016, 16:21
Official
Hello Matjlloyd,

We acknowledge receipt of your complaint.

We have requested that you are contacted by the relevant branch in order to proceed with the cancellation as well as discussing the refund of premiums received.

Please expect a call from the claims department soonest and we sincerely apologise for the inconvenience and frustration this has caused.

Regards,
The Budget Insurance Team.