BUDGET INSURANE - *********** service from call centre and accounts department.

Due to Covid related issues I missed my debit order date for my insurance premium. I phoned and made arrangement to pay two days later. All done. The next month I get a sms saying, they have decided to deduct three days prior. without asking, without authorisation. I phoned in, spend 30 min on the phone (my cost). But the instruction has been sent to the bank, sorry. WHAT? After 30 mins the lady confirmed that the whatever instruction has been removed and the debit order will continue on the normal scheduled date as from the next month.

So today, 30 days later I receive another sms stating - 3 days prior deduction. The SECOND time. How pathetic are these consultants that they can not get something right the first time?? And again, sorry the instructionhas already gone to the bank and we are not authorised to do changes. BUt they were authorised to make unauthorised changes to my debit order WITHOUT consulting me TWICE!!

I understand I was wrong with my debit order. I fixed it 2 days later. But what pathetic service if they can not do what they say. Why are there consultants "authorised and accredited" to assist, but can not get simple instructions right?

Then I was asked to not post here, because I should give them time to resolve. HOW my dear, HOW? Debit order will bounce in two days time. Salary only coming in on 15th. And who will pay the penalties?

WHY IS IT SO DIFFICULT to provide basic straight forward no nonsense service???