Budget Insurancefailing to process my claim

Good day Budget Insurance<br> <br> I'm really disappointed they way you conducted your business towards me.<br> <br> I've been calling your call centre for the past week trying to Claim for my windscreen to be replace, but your call centre are failing to process my claim accordingly.<br> <br> I'm currently out of the country and I spend almost R1000 calling your callcentre for assistance.<br> <br> I simply want to replace my windscreen for my car that is insured under budget insurance, as I mentioned I'm currently out of the country and i need budget insurance to log a claim and to contact the driver ,so that he can deliver the car to glassfit with R800 access.<br> <br> Can someone from budget insurance company assist with this simple request please. <br>