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puseletso D
1 reviews | Active since Jun 2013
28 Mar 2025, 21:18
Budget insurance worst experience
28 march 2025 at 9:08 I got into an accident where I hit a pot whole in the middle of R50 road which is filled with nothing but open grass, I called budget for road side assistance 1st call waited 4mins then it dropped me, 2bd call spoke to someone after 8 mins of waiting unfortunately I ran out of airtime but the consultant never called me back, 3rd call I waited 12 minutes with no help, I am a woman stranded in the middle of no where, budget insurance dissapointed me, not reliable during emergency, I would not recommend it as an insurance my experience was the most scary and unpleasant and they failed to assist.
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Replies (2)
Budget Insurance's replyOfficial
28 Mar 2025, 21:30Hi Puseletso Dibakwane,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply28 Mar 2025, 21:30
Official
Hi Puseletso Dibakwane,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
pD
puseletso D's updateReviewer Update
07 Apr 2025, 11:58Hi,
Please note I spoke to a lady on the 31st march 2025, who mentioned she will do investigation and needed a screenshot of my proof of calls to Outsurance, till today I have not received the email or a call to follow up, highly disssapointing the level of no care for its customers says a lot. I'm glad I canceled my insurance with Outsurance.
Please note I spoke to a lady on the 31st march 2025, who mentioned she will do investigation and needed a screenshot of my proof of calls to Outsurance, till today I have not received the email or a call to follow up, highly disssapointing the level of no care for its customers says a lot. I'm glad I canceled my insurance with Outsurance.
pD
puseletso D's update07 Apr 2025, 11:58
Reviewer Update
Hi,
Please note I spoke to a lady on the 31st march 2025, who mentioned she will do investigation and needed a screenshot of my proof of calls to Outsurance, till today I have not received the email or a call to follow up, highly disssapointing the level of no care for its customers says a lot. I'm glad I canceled my insurance with Outsurance.
Please note I spoke to a lady on the 31st march 2025, who mentioned she will do investigation and needed a screenshot of my proof of calls to Outsurance, till today I have not received the email or a call to follow up, highly disssapointing the level of no care for its customers says a lot. I'm glad I canceled my insurance with Outsurance.