Budget Insurance Worst

I am writing to lodge a formal complaint about the delays, inadequate communication, and handling of my motor vehicle claim by Budget Insurance that my wife and I are experiencing

From the outset, the claim has been affected by avoidable delays and a lack of proactive assistance. Following the accident, Netstar did not alert me. Budget Insurance then took approximately one week to arrange the collection of my vehicle from the towing company, delaying the claims process from the beginning.

My vehicle has since been assessed and declared a write-off. Despite this, Budget Insurance has not finalised the claim or paid the settlement, stating that it is awaiting an accident reconstruction report. The reconstruction was conducted approximately two weeks after the accident, and I have not been given a clear explanation for why it was not arranged sooner or when the report and settlement will be completed.

Throughout the process, I have had to contact Budget Insurance repeatedly to obtain basic updates. I have not been proactively informed about the status of my claim, the investigations being conducted, outstanding reports, or the expected timeframe for resolution. Each time I make contact, I receive a further explanation for the delay rather than a clear and consistent plan for finalising the claim.

This level of service is unacceptable. As a paying customer, I should not have to make repeated calls to obtain information about my own claim, particularly after my vehicle has been declared a write-off. The ongoing uncer*****y and lack of communication have caused significant frustration and distress.

I have been patient throughout this process, but the repeated delays and lack of communication are no longer reasonable. I would appreciate the Ombudsman's assistance in securing a prompt and fair resolution. I will never take out or advise anyone friends or family to take out budget Insurance ever

Kind regards, Kershan Govender