Budget Insurance was a mistake

The service I am getting from Budget Insurance is ridiculous. I have been without a car for two weeks and an assessment hasn't even been done. On 6 June 2018, I called the company to tow my car from another towing service used after a flood caused my car to stand in water. I was assured by the call centre agent that this would happen only to find out the Friday, 8 June, that no claim was logged at all. This meant that I had to start a new by providing details. In the meantime my car was standing in the yard of the towing service. After the call I was updated that my car would only be towed on the Monday as the service provider does not work over a weekend. It is now Wednesday, 20 June, two weeks after the matter was reported and I'm being told that my car will only be going in for an assessment today. I don't even want to know how long it is going to take to finalise the claim and get my car back. I deeply regret appointing Budget as my insurer of choice. And worst of all I don't think that they really care about their clients.