NG
Nosipho G

1 reviews | Active since Mar 2015

22 May 2024, 16:10

Budget insurance warranty frustration!!

If you want to avoid frustrations when you are claiming, do not take an extended warranty cover with Budget Insurance. I sent my car for a service and a water pump system issue was picked up. Up till now the workshop is advising me they are still waiting for their approval to proceed with repairs. When I call them, they put me through to the claims department and no one will answer until It cuts. My cover should come with a car hire but I can't even get ahold of them for that. I've used so much money on Uber rides because now I don't have a car for a much longer period than anticipated.

I need Budget Insurance warranty to call me back. My policy number is ***

This is so frustrating! When one pays premiums there aren't any issues until you have to submit a claim!

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Replies (3)
Budget Insurance
Budget Insurance's reply22 May 2024, 16:11
Official
Hi Nosipho, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Team
NG
Nosipho G's update23 May 2024, 14:37
Reviewer Update
I have not been contacted up until now. I've been on hold for hours trying to get through to the call centre!!

I have just received feedback from the workshop that Budget is declining to pay for the water cooling system issue that is covered!!!

I have the policy documents and the water cooling system is covered!!!

To who ever is reading this.. Please do yourself a favor DO NOT TAKE BUDGET INSURANCE WARRANTY COVER!! I WILL ALSO WRITE THIS ON SOCIAL MEDIA SO PEOPLE ARE AWARE TO AVOID THIS COVER!!!


NG
Nosipho G's update23 May 2024, 15:15
Reviewer Update
I posted my last response at exactly 14:37 I still have not gotten through the call centre!! This is dispicable!!!