Budget Insurance Warranty Department

My car experience failure and was towed to the nearby dealership. I called Budget Insurance (Warranty Department) for a claim and I received the claim no. However, after the dealership has conducted the assessment on the car, trouble started with my insurer, emails were sent (by my dealership) but were lost (im also confused how) and I had to resend them. After that I did a follow up, claim was rejected because they uploaded an old quotation from my service plan and called the wrong dealership and rejected my claim based on it. I called again for a follow-up and I had to resend the emails again. Last week Wednesday and Thursday I called and was told that the claim is with the assessor and I should wait they will call me. Today I called seeing the silence and they told me that they have to resend the emails that i sent last week for reassessment. This has been happening for over a month now (April 2nd till today) but I still havent been assisted😓