Budget Insurance VAP Claim not attended to

Good day

I am a client of Budget Insurance for over a year now. I have a VAP Policy with them for my two vehicles (rim, tyre, sratch & dent cover). Recently, I hit a pothole with one of my cars, which caused a damage to my tyre and I called and made a claim on the 21st of April 2020. I was transferred to a gentlemen by the name of Antonio Grota, who assisted me with the claim and asked me to send pictures of the vehicle so that he could process my claim speedily. I did so the next day and called to ask if he had received the pictures, which he confirmed and advised that he has forwarded them through to their Assessment Department. I had patiently waited for two weeks, until I made a call to Antonio once more on the 5th of May 2020, asking for progress regarding the matter, he said he had forwarded through my claim to the Assessment Department, and the haven't responded, but he will make a follow-up and advise. I then sent an e-mail to Antonio the following day, asking that he please give me feedback as my car is stationery and I am unble to use it due to the damaged tyre. I detailed in the mail that both my wife and I are Essential Workers, and us being unable to use the car has impacted us negatively. I have not received feedback till this very day. I am really disappointed with the level of service I have recieved thus far. This company has no feedback machenism, whatsoever!

Somebody, please intervene!