BS
Boniswa S

1 reviews | Active since May 2016

22 May 2019, 10:00

Budget Insurance uses repairers/panelbeaters that are ***** and the customer focus sucks!!!

I lodged a claim with Budget Insurance in February as my vehicle had been in an accident. My claim was processed and my vehicle was referred to Nungu Trading for repairs as they are on their preffered suppliers list. My expereince with Nungu Trading and Budget has not been a pleasant one. How they operate at Nungu Trading is unbeliavelble, this company is not reputable at all and how Budget Insurance could refer me to such repairer is beyond me. On my way home from collecting my car the front mirrior fell off, my wipers stopped working as i was driving, my back wiper was not replaced and the vehicle had scracthes below the back wiper which were not repaired. Getting feedback from both Nungu Trading and budget is a mission. Drinving my vehicle is risk for me espcially on rainy day because my wipers dont work and the front mirror is not installed.

0
Replies (1)
Budget Insurance
Budget Insurance's reply22 May 2019, 10:10
Official
We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards, 
The Budget Insurance Team