Budget Insurance useless and ***********

I have been with budget insurance for 7 years, never claimed before. On Sunday night 16th/Monday morning November home geyser burst, ive jumped through all the budget insurance hoops and 27 phone calls to get the claim approved, a service provider, a home inspection and a go ahead given. Ive had zero feedback on the status if the replacement from budget and after physically going to the supplier have been informed that a week after the claim approval the geyser was only ordered yesterday when instillation should have been on Thursday. The trauma, frustration and inconvenience caused by the incompetence of Budget Insurance and The Plumber Mosselbay staff is unbelievable. Needless to say, if you looking for insurance and have a plumbing disaster dont use The Plumber Mosselbay nor Budget Insurance!