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Sphelele N

1 reviews | Active since Feb 2025

24 Feb 2025, 19:58

Budget insurance unprofessionalism!!

I was looking for the best and affordable insurance, I did a quote with Lethabo N from budget insurance, We did everything but before we finalised everything Lethabo told me that there is an activation fee that was way more than a monthly premium, I requested to be deducted that activation fee on my payday, the guy refused. I told them not activate the insurance and they did send me the cancelation letter however, they deducted this activation fee the following month.. This is UNACCEPTABLE!! Budget insurance is bad news.. I had to reverse the amount and I was charged for reversal and cancelation. I wouldn't recommend BUDGET INSURANCE to anyone!!

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Replies (1)
Budget Insurance
Budget Insurance's reply24 Feb 2025, 19:59
Official
Hi Sphelele, 

We are sorry to hear about your experience.

We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. 
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department. 

Kind Regards, 
The Budget Insurance Team