Budget Insurance Unfathomable Customer Service

I would like to share such rare poor customer service that is unfathomable and unbelievable. I opened a claim with Budget insurance last year November for my E-hailing insurance. They rejected my claim immediately due to the tyre tread of my vehicle (which was deemed worthy by their designated repairer) then I appealed the verdict and then they took more than 3 months to investigate and then rejected my claim based on the same reason stated initially! So they took 3 months to come back to the same verdict! However, my main point of dissatisfaction is they took 3 months to process my claim all while charging me the monthly premium for my vehicle. I pay exorbitant premiums as this is an E-Hailing insurance and when I queried it whether I would be refunded, they have simply ignored my query!!!!