Budget Insurance Trap

I previously requested a premium decrease, and I was advised that the reduced premium would be effective. However, after only a short period, my premium reverted back to the same amount I had originally complained about, which defeats the purpose of the arrangement that was made with me. I have attempted to cancel insurance on the more expensive vehicle, but I am unable to do so via the app/online platform because the vehicle has a tracker installed that was issued through the insurer. This has effectively prevented me from making changes to my policy through the available self-service channels.

I have not received the support or responsiveness I would reasonably expect as a paying client.