RM
Richendar M

1 reviews | Active since Jan 2017

27 Aug 2018, 13:47

Budget Insurance too desperate for business - Refusing to cancel my contract

I have been trying to cancel my contract with Budget Insurance for about 3 months now but each time i contact them they put me through to a financial adviser who insist on advising me and offering me a better premium and asking me details of my new contract with a different provider. First month i reversed the premium with the bank and send an email to budget but instead Budget sent me an SMS that they will be debiting two days before the agreed date which is really an inconvenience. Month two indeed they debited two days before and when i call them i was told to call the bank as their processes take long. I called the bank they reverse the money again and issued the stop order. Month 3 Budget went against the stop order and debited my account again with a different reference number. This is very wrong and it costs money to place a stop order and a serious inconvenience to have money debited from my account two days before i get paid. This is ******* what Budget is doing. I cant go back and forth each month trying to reverse the debit order.

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Replies (2)
Budget Insurance
Budget Insurance's reply27 Aug 2018, 13:52
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply28 Aug 2018, 10:20
Official

Dear Ms Mukwevho

Kindly be advised that we have received confirmation from our Customer Relation Specialist that your concerns have been addressed and resolved.

Once again, please accept our sincere apologies for the frustration and inconvenience caused.

Kind Regards

The Budget Team