Z
Zenande
1 reviews | Active since May 2026
01 Jun 2026, 15:18
Budget insurance too...
Budget insurance took my Grandmothers car for repairs it's been over a month when she calls they say car parts will be delivered in two week and now it's been a month they making her to speak with AI until she ran out of airtime everyday from 27th of May
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Budget Insurance's replyOfficial
01 Jun 2026, 15:24Good day Zenande,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience your grandmother has experienced regarding the prolonged repair of her vehicle and the delays in part delivery. We understand how frustrating this situation must be, especially given the difficulties encountered when trying to obtain updates.
Please be assured that we are treating this matter with urgency. We have escalated the case to our Claims Department for immediate review and intervention. They will engage directly with the repairers and suppliers to establish the cause of the delay and work towards a prompt resolution.
In order for us to proceed with the escalation, we have sent you a private message requesting additional information. Kindly provide the requested details at your earliest convenience so we can assist you further.
Kind regards,
The Budget team
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience your grandmother has experienced regarding the prolonged repair of her vehicle and the delays in part delivery. We understand how frustrating this situation must be, especially given the difficulties encountered when trying to obtain updates.
Please be assured that we are treating this matter with urgency. We have escalated the case to our Claims Department for immediate review and intervention. They will engage directly with the repairers and suppliers to establish the cause of the delay and work towards a prompt resolution.
In order for us to proceed with the escalation, we have sent you a private message requesting additional information. Kindly provide the requested details at your earliest convenience so we can assist you further.
Kind regards,
The Budget team
Budget Insurance's reply01 Jun 2026, 15:24
Official
Good day Zenande,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience your grandmother has experienced regarding the prolonged repair of her vehicle and the delays in part delivery. We understand how frustrating this situation must be, especially given the difficulties encountered when trying to obtain updates.
Please be assured that we are treating this matter with urgency. We have escalated the case to our Claims Department for immediate review and intervention. They will engage directly with the repairers and suppliers to establish the cause of the delay and work towards a prompt resolution.
In order for us to proceed with the escalation, we have sent you a private message requesting additional information. Kindly provide the requested details at your earliest convenience so we can assist you further.
Kind regards,
The Budget team
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience your grandmother has experienced regarding the prolonged repair of her vehicle and the delays in part delivery. We understand how frustrating this situation must be, especially given the difficulties encountered when trying to obtain updates.
Please be assured that we are treating this matter with urgency. We have escalated the case to our Claims Department for immediate review and intervention. They will engage directly with the repairers and suppliers to establish the cause of the delay and work towards a prompt resolution.
In order for us to proceed with the escalation, we have sent you a private message requesting additional information. Kindly provide the requested details at your earliest convenience so we can assist you further.
Kind regards,
The Budget team