Budget Insurance *******

policy number ***, last week I contacted these people last week for my geezer which didnt have hot water - they didnt have the courtesy to let me know what is happening regarding my claim - and now the geezer isnt working again - I am holding on the line now for over half an hour as we speak, Budget Insurance are *****s with no assistance and this issue is not getting sorted - am I going to get any ***en assistance