Budget Insurance the ******* company

I was involved in an accident in October last year. It wasn't my fault and the driver of the other car drove away. I went to the police, sent the claim to budget all settled. They then said because I have no details of the driver they can't help me. I then tracked the driver myself and gave the info to legal. Now they are negotiating with the guilty party who doesn't want to pay the entire amount and I will loose my excess I paid because they will allow the guilty party to pay less. What absolute ******* is that. This is how you get **********. And don't ever expect them to return phone calls because customer service is non existent. Let's see if they respond to this. My guess is Hell No