Budget insurance, the insurance that insures themselves rather than their clients . Topped off with bad communication and misleading information which disadvantages clients and takes advantage of their knowledge.

<p>On the 21st of November 2017, my ****her laid a claim for an accident he was involved in, where by a driver from "Aramex" drove into the rear end of his car at a red robot. The claim was made and the car was fetched two days after the initial claim was laid. The insurance gave him a option to get feedback of the claim via email or phone call or SMS. He opted for the SMS and phone call. Then they gave him the name of the broker who would handle the claim and feedback thereof. To date since the claim has been made he he's not once made contact with the assigned broker. He received two SMS's which was received at 22nd and the 27th November 2017 to say his claim is being finalized. Since then he has tried multiple times to get hold of the broker. However everytime he had to speak with someone else other than the assigned broker. The information regarding his claim was limited to the poor standard and understanding of brokers employed by budget. They took roughly two weeks before my ****her decided to go to there offices at Century city. Even then he received misleading information and was convinced to withdraw his claim from his insurance and lodge a claim at the third party "Aramex" insurance. Baring in mind he is a pensioner and has limited knowledge of the process., they advised him to withdraw his claim. Now my ****her is in a predicament as the third parties insurance is going to take longer to process the claim and he will be unfairly compensated due to the incomplete information given to him by his own insurance that should have had his best interest at heart. This is so unfair on a pensioner who uses the little that he got to insure himself from situations like this, by making monthly payments to his insurance. Yet when in the situation he pulls on the short end of poor services, miscommunication, lack of feedback and unfair compensation. This is a poor example of a good insurance and goes against everything Budget insurance advertised to be when they initially signed up my ****her.</p>