Budget Insurance :THE EXAMPLE for customer alienation, customer dissatisfaction and customer churn!!

25 days ago on the morning of 21 February,e I lodged a claim for a dripping geyser which was built into my study. Threatened with having to pay for extra damages by myself, I was told that i had to put my water off. It Only took them 5 days to get that done - 5 days of now water, 5 days of excruciating discomfort and then they moved it, and guess what? 25 days later the damage is still not fixed. My premium got paid every month with no problem but trust me when it comes to delivery there is zero result. As soon as this is finished my policy is getting moved. It is absolutely unforgivable as well as unconscionable. As for their staff - don't even bother, from one to the next they all make promises that they never keep. "I'll call you in half an hour" is a standard for them - they will never call back. They never follow through. Even when you give them a bad rating and someone calls to find out why - that person who promises to ensure that the repair will be done - they lie. Budget Insurance, THE EXAMPLE for customer alienation, customer dissatisfaction and customer churn!!