1 reviews | Active since Apr 2025
Budget Insurance Supporting ******** Retention of My Vehicle
*Title:* Budget Insurance Supporting ******** Retention of My Vehicle
*Complaint:* I am extremely disappointed with the conduct of *Budget Insurance* in relation to my recent claim. My vehicle was booked in for rear bumper repairs, and the repairer (appointed through Budget Insurance) has ********ly retained and stripped my car on the basis of an *old, disputed balance* from a previous repair that has no relation whatsoever to the current claim.
I previously disputed this balance of R3,380, and the repairer confirmed in writing to my wife that the balance was nil after agreeing to release the vehicle at that time. Despite this, they are now using it as leverage to hold my car hostage.
Instead of protecting me as their client, *Budget Insurance has chosen to support this ******** action*, leaving me without my vehicle and without recourse. This is unacceptable and in direct violation of the *Consumer Protection Act (Section 54)*, which guarantees the right to timely and professional service, as well as common law which does not permit a lien to be exercised for unrelated or disputed debts.
I expect my insurer to act in my best interests and ensure that:
1. The vehicle is immediately released; 2. The panel beater ceases linking past, disputed balances to current claims; and 3. My rights as a paying policyholder are respected.
If Budget Insurance continues to support ******** retention of my property, I will escalate this complaint to the *Ombudsman for Short-Term Insurance (OSTI)* and consider further legal action.
*I request urgent intervention and resolution from Budget Insurance.*
We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
I am extremely disappointed with the conduct of Budget Insurance in relation to my recent claim. My vehicle was booked in for rear bumper repairs, and the repairer (appointed through Budget Insurance) has ********ly retained and stripped my car on the basis of an old, disputed balance from a previous repair that has no relation whatsoever to the current claim.
I previously disputed this balance of R3,380, and the repairer confirmed in writing to my wife that the balance was nil after agreeing to release the vehicle at that time. Despite this, they are now using it as leverage to hold my car hostage.
Instead of protecting me as their client, Budget Insurance has chosen to support this ******** action, leaving me without my vehicle and without recourse. This is unacceptable and in direct violation of the Consumer Protection Act (Section 54), which guarantees the right to timely and professional service, as well as common law which does not permit a lien to be exercised for unrelated or disputed debts.
I expect my insurer to act in my best interests and ensure that:
1. The vehicle is immediately released;
2. The panel beater ceases linking past, disputed balances to current claims; and
3. My rights as a paying policyholder are respected.
If Budget Insurance continues to support ******** retention of my property, I will escalate this complaint to the Ombudsman for Short-Term Insurance (OSTI) and consider further legal action.
I request urgent intervention and resolution from Budget Insurance.
I am extremely disappointed with the conduct of Budget Insurance in relation to my recent claim. My vehicle was booked in for rear bumper repairs, and the repairer (appointed through Budget Insurance) has ********ly retained and stripped my car on the basis of an old, disputed balance from a previous repair that has no relation whatsoever to the current claim.
I previously disputed this balance of R3,380, and the repairer confirmed in writing to my wife that the balance was nil after agreeing to release the vehicle at that time. Despite this, they are now using it as leverage to hold my car hostage.
Instead of protecting me as their client, Budget Insurance has chosen to support this ******** action, leaving me without my vehicle and without recourse. This is unacceptable and in direct violation of the Consumer Protection Act (Section 54), which guarantees the right to timely and professional service, as well as common law which does not permit a lien to be exercised for unrelated or disputed debts.
I expect my insurer to act in my best interests and ensure that:
1. The vehicle is immediately released;
2. The panel beater ceases linking past, disputed balances to current claims; and
3. My rights as a paying policyholder are respected.
If Budget Insurance continues to support ******** retention of my property, I will escalate this complaint to the Ombudsman for Short-Term Insurance (OSTI) and consider further legal action.
I request urgent intervention and resolution from Budget Insurance.