LR
Lelanie R

1 reviews | Active since Nov 2015

03 Nov 2015, 11:16

Budget Insurance *****s my money

I contacted hippo for insurance on a vehicle. They put me through to Budget Insurance to obtain a quote.<br> I gave my details for the quote and specified twice I only want a quote.<br> <br> I later received details and a welcome email for my policy. I phoned them back and was told by a different person that the policy had been activated. I explained that I had only requested a quote. I was put back to the person who gave me my quote who assured me it was only a quotation.<br> <br> I received another call to ask if my query was dealt with in a satisfactory manner. I told the call agent that I was assured it is only a quote given to me. He assured me it was not and that I would have to go through to cancellations to cancel the policy since it had been activated. I cancelled the policy with cancellations and also spoke to the manager of the person who had activated the policy without my consent.<br> <br> Today I see they have processed the policy on my bank account!!!

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Replies (1)
Budget Insurance
Budget Insurance's reply03 Nov 2015, 15:54
Official
Hello lelanie.roper,

Thank you for bringing this to our attention.

As discussed telephonically we can confirm that the policy was cancelled and that no further deductions will take place.

We can assure you that the matter will be investigated and addressed internally.

We apologise for the inconvenience that was caused.

Regards,

The Budget Insurance Team