Budget Insurance staff are very unhelpful

Lodged a claim for lighting that struck our PC, router and external hard drive. Budget insurance must really not care about their clients as I had to phone them to get a progress report on my claim. when Arusha eventually phoned me it was with some ridiculous amounts for a PC and the rest of the items. And there was only 1 quote nothing more and nothing less please tell me who wants a PC for R9500. My quote was so high that I had a crazy excess amount to pay in and I have to admit that she really could learn what customer service is as she has NONE, so I informed her that I feel that they are getting ********** by the company they use and that I rather prefer getting paid out so that I can replace these items myself. Now I am still waiting for our hard drives to be returned as we want to recover the data from them and still it is a waiting story as the people that fetched them is so far that they are not willing to drop them unless they have a client in a nearby area to where I live than can it be done. Never mind that all my important stuff is on that hard drive. So why am I being inconvenienced because you guys use people that is so far out. Definitely time to find new insurance