Budget Insurance Slow and *********** Service

I submitted a cellphone claim with Budget Insurance on 02/12/2024, and unfortunately, my experience has been far from satisfactory. It has now been several weeks, and there is still not enough progress on my claim.

I emphasized to them that this is a work cellphone and a priority, yet despite repeated follow-ups, the process remains unresolved. This delay has caused significant inconvenience to our work, as we heavily rely on this device for daily tasks.

Additionally, we discovered another issue: despite providing the correct vehicle information, they incorrectly captured the VIN number of our vehicles. Fortunately, I noticed this mistake; otherwise, it could have jeopardized our ability to claim for those vehicles in the future.

I expected better attention to detail and efficiency from Budget Insurance, especially given the urgency and importance of these matters. This prolonged process and oversight are deeply disappointing, and I hope they address these issues to improve their service for their customers.