Budget insurance shot fall bad service

I have experience a bad service about my insurance. I was hijacked last year November 21and I lodged a claim. I have two cover with the insurance the comprehensive cover and shot fall cover of which the comprehensive cover paid in time.then I lodged a claim with shot fall cover in December 21 requested the information including the settlement letter from the bank of which I submitted in December 21 they promised me to settle my car in three days of which nothing happened. I phoned them they said they are processing my claim will be done in three days and they will call me but they never call me.after a week I phoned them early in January 22 they said I must submit the new settlement letter from the bank the one that I submitted has expired indeed I submit it they said it will be resolved before the 24 January 22 again nothing happened. When I phoned them they said the comprehensive cover did not pay the money that they were supposed to pay and they submitted my claim to them and the process will take three days to complete it. Now it's more than three weeks waiting every time I call them they will keep on saying that the person who is allocated to deal with my claim she will contact me in two days. I called them twice in this week and I was promised to called yesterday I didn't get the call as promised.