Budget insurance scratch and dent cover services

I phoned in to budget insurance on the 8th of February after my car got scratched by a pole while parking and trying to avoid a large van at my workplace. The consultant I spoke to informed me that a 3 month waiting period would apply if I did not take my car in for inspection. When I advised the consultant that I was not informed of this and therefore did not take my car for inspection, I was advised that Budget would listen to the call records and determine if indeed the agent advised me to take my car for inspection or notified me about the waiting period.<br> Ever since the 8th of February, I have phoned in and spoken to at least 4 consultants, of whom the most recent was Prenesh Naidoo, who advised me last week Thursday that he would phone me back on Friday. It has been over a week and when I tried to contact him today, I was put through to an automated voice service requesting me for a password, after which I was disconnected.<br> <br> <br> Firstly I would like to express my serious dissatisfaction with the way Budget handles clients as well as for your inability to be reliable/consistent. Up until today I have not received ANY correspondence from budget regarding this issue