Budget Insurance ****** me of my money!!

I am very disappointed with Budget Insurance and the poor service which they have rendered to me. On the 14th of January 2021, I called Budget Insurance and I notified the consultant (a very kind and warm gentleman) that I wish to cancel my car insurance with them with effect from 15 January2021, and I expressed that I had forgotten to do the cancellation earlier than I had planned owing to a busy schedule. But I had also considered that because the 15th is my normal debit order date, I wanted to confirm with the consultant whether or not Budget Insurance would re-imburse me my pro-rata premium back as I would've been covered for only half a month, to which the gentleman said yes. I asked him if there would be no action required on my part and he re-assured me that there is no action which is required as Budget with.auþomatically reimburse half of my premium once they detect that my cover lapsed on the 15th of January and the pro rata premium would be paid back into my account with 7 working days. Fast forward 10 working days later after seeing no sign of the re-imbur*****t, I decided to do a follow on myre-imbur*****t amount and I was assisted by a very rude lady who told me that I will not be getting any re-imbur*****t because according to her I was covered until 31 January 2021 and she is not aware nor can she confirm that any refund (pro rata amount will be paid to me). But the funny thing is that when we did the cancelation on the 15th of January 2021, the cancelation documents did indicate that my cover was going to lapse on 15 January 2021 as I was going to be jumping over to a more "reasonable" insurer. So I feel really bul**** by Budget Insurance and I know this is just a tactic they use to ensure that I do not get my pro rata premium back. How can they say I had cover until 31 January 2021 when their own paperwork stared that my cover was going to lapse with effect from 15 January 2021? Be careful! Budget insurance is a ****. Now I paid 2 full premiums at different places for the same car. I am glad I left Budget Insurance and I am convincing all my Colleagues, friends and Family who joine through me to do the same!!