Budget insurance refuses to pay out for all claims

My house was broken into, I lodged a claim with budget as my insurer. When I was supposed to receive or be paid for my ****** items budget looked for reasons not to pay out my claim nor replace my ****** items. They were *****, asked for receipts and when I gave them the receipts I have; they still refuse to replace my ****** items. It seems to me budget insurance will only pay or replace the cheap items ****** from your house, they refuse to replace anything expensive.