Budget insurance refund failure

I cancelled my insurance in May 2025 after my policy for my old Kombi, household contents and home insurance jumped from R 770.00 per month to R 2083.00 per month over 4 years, even though my vehicle is worth less each year. I changed over to King price who sent an email to cancel my Budget insurance policy. Budget insurance debited my account at the end of May 2025. I have been trying to get my money refunded ever since. I have sent countless emails and made many phone calls to finalise the refund only to be told today that I have to register another official complaint to get service. I have not received a reference number through all of this. I requested that a manager call me back, no such service exists, apparently. Oh and I have to send them my bank statements to prove that I never received the refund. I requested a POP from Budget insurance, I am still waiting. I would advise potential customers to think twice before using their services.