Budget Insurance_Poor turn around times and client service (Feedback and resolution on initial claim)

Good day

Please be advised that I am a recent client of Budget Insurance and I would like to raise my concerns about the level of service (lack thereof) I have experienced as well as the poor turn around times with regards to giving their clients feedback on their claims.

On the 27th February whilst on my way to a client meeting, I was involved in an accident. This was the same day I had intended to go for verification at glassfit after my business meeting.

Please be advised that I am a sales representative for my company and I need my car for business use. I am currently losing on a lot of revenue as well as face time with my current clients, prospective clients as well as faith from my current employer due to the fact that I do not have a vehicle to conduct business visits as well as follow up with client queries, I do hope this is something that my insurance company will be able to understand and appreciate as they also have assessors on the road who require their vehicles in order to conduct business.

I have spoken to several consultants and I keep on being left in the dark as they send emails, SMS's, as well as calls and I, have always co-operated and have never withheld any information they require at any point in time when I have been able to speak to them.

This is playing a huge impact on my being able to put food on my table as I have been sent from pillar to post without any sound resolution or concrete feedback on the whereabouts of my vehicle as well as the status of the claim.

Every time I speak to the consultants, I never really get any assurance on the state of my claim, I feel as if though the result of my claim has been predetermined from the onset and I am starting to lose faith in Budget Insurance.

I have spoken to Namir Polton as well as Riaan Meyer , and several other consultants and assessors but minimal if not any contact time at all with the person who is responsible for my claim Thelma Mnembe.

I hope that this review does not fall on deaf ears and that I can get some resolution ASAP as this is really frustrating and I feel like I am being treated like a ******** and my claim is not being taken seriously. I always go through extreme measures to make sure that my insurance premium is paid off, all I request is that I get the same treatment for the people whom I wholeheartedly trust with my prized possession and means of making an income which is my vehicle.

TR Segone