Budget Insurance poor service delivery

I submitted a claim for my cellphone that was damaged on the 11 October 2022. The consultant arranged for the cellphone to be collected the following as it had to go for an assessment. Two days thereafter the consultant informed me that I need to pay the access to their vendor as they will pay the vendor the difference of the repair. I was told that the vendor would come back to me. In the meantime the Insurance settled the vendor and I am still waiting up till today 26 Oct 2022 for the vendor to call me back. I have made numerous call to the Budget to get the details of the vendor, but they came with all sorts of excuses. This phone is being used for business purpose and I am at a lost now. I have informed Budget that should I not get any answers from them by close of business Friday 21 October 2022 then I will take this matter further. Could you please assist me in getting this matter resolved.

Greatest thanks

Mrs Ferial Mullins