JJ
Jacqueline J
1 reviews | Active since Jul 2023
23 Jan 2026, 15:07
BUDGET INSURANCE, PATHETIC SERVICE
Shocking to say the least!! Was apparently covered for full comprehensive cover, especially for my move from one province to another for theft and damage. After reporting an incident that happened, no emails were answered, no calls returned, after wasting R300 in airtime and still waiting for an outcome after waiting another 4 days for this lady to listen to the phone call she requested and received on 19 Jan as per an email. An FINAL outcome would be given on the 22nd Jan, now 23rd Jan.... Postponement all the time Don't insure there unless you want to waste your money
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Replies (2)
Budget Insurance's replyOfficial
23 Jan 2026, 15:16Hi Jacqueline,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply23 Jan 2026, 15:16
Official
Hi Jacqueline,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
JJ
Jacqueline J's updateReviewer Update
23 Jan 2026, 15:32Good afternoon, please phone me as soon as possible on *** to resolve this issue soonest as once again upon phoning your office, telephone was AGAIN just put down in my ear.
Really????? Or they phone back and put telephone down in my ear. Im again waited an whole day to hear from your claims department...
Really????? Or they phone back and put telephone down in my ear. Im again waited an whole day to hear from your claims department...
JJ
Jacqueline J's update23 Jan 2026, 15:32
Reviewer Update
Good afternoon, please phone me as soon as possible on *** to resolve this issue soonest as once again upon phoning your office, telephone was AGAIN just put down in my ear.
Really????? Or they phone back and put telephone down in my ear. Im again waited an whole day to hear from your claims department...
Really????? Or they phone back and put telephone down in my ear. Im again waited an whole day to hear from your claims department...