BUDGET INSURANCE OFFERS HORRIBLE PATHETIC SERVICE

On the 16 November 2020 I signed up with Budget Car insurance, after the conversation and signing up I was informed that I could pay the pro-rata together with the premium on the 26 November 2020, the policy was emailed to me and I was told the amount that would come off my bank account. On the 27 November 2020 my premium was taken and I was happy and felt good that my vehicle was insured. BOY was I wrong. I get a call today stating my premium was not received. After a long chat with my bank they confirmed that my premium was paid to BUDGET. I contacted Budget and the lady NOKU PHIWA insisted the premium was not ith my bank. I totally lost it. Taking my money and then telling me only when they see it on the system will my car be insured. I said I would take this up with the ombudsman and I immediately canceled my policy. And on the 27 November I wanted a quote on household insurance I didn't even confirm and they took a premium. This is **************** BUDGET INSURANCE IS THE WORST EVER AND I WILL NEVER RECOMMEND THEM TO ANYONE.