Budget Insurance not good on customer service

I am a new client with budget business insurance. I cannot believe the poor service I am getting from this people. My December debit order was debited twice. When I complained they said I can go to the bank and reverse one of debit orders. I did that and know they are saying I disputed the debit order and I am not covered. How is that possible when I disputed only one of the two debit orders? I ho debits a client’s account twice without their consent? I have comp**** with all their requirements I.e proof of tracker and inspection. Do better Budget, this is so unprofessional