Budget insurance not fulfilling the promise of paying a claim

0n the 19th of September 2018 I was involved in an car accident on the N2 close to the Chintsa turn. The where four of us in my car I and 2 other passengers were taken to hospital one was left on the screne. When I came out of the hospital he gave me documentation he signed on the screne and informed me of a document he signed and the police took with them. He then contacted the Blue water police and informed them of a document he signed but was not aware of what it stated. Same day when he got home the document was under his door @ his apartment. He was being charged for driving my car without a driver's license and the court date was in October 2018. Hendrick Wilken from telesure investment holdings working with Budget insurance got hold of that information and my claim was rejected before the guy charged went to court even before we give our statement to the Sgt. It was proven in the EL court that he was not driving the vehicle on the time of the accident but still Hendrick involved me that the court stamp was not clear enough so he had to go and ask for a re stamp. I reported the matter to the Ombudsman and the person that was dealing with my case was Aadielah Soliman, she involved me that they do not deal with such issues I must take it to an attorney, called budget and they are informing me that the ombudsman office is agreeing with the outcome not the fact that the ombudsman office does not deal with this matter. I emailed Aadielah Soliman asking for an email she sent to budget insurance cause they are giving me two different statements, called her again this afternoon she informed me that she will send it I am still waiting for it.

How can you advise so much Budget but when you have to fulfill your promise of helping us in the time of need you run away?