Budget Insurance - NO REPLY

I logged a claim with budget insurance for my cellphone that was damaged (31 July 2015)<br> I have been phoning them every day to find out what is going on. Only response I receive is \ we will get back to you". Budget insurances sub-contractor being used for cellphone insurance promised to call me on Saturday (8 August 2015) to discuss delivery details of the phone - Guess what....still waiting....<br> <br> Would it be fair if my payment is late but i still expected coverage ? - i dont think Budget would be happy<br> I however have to be happy with no response from them ? <br> <br> The \""sub-contractor\"" used by Budget sent me a \""rate our service\"" sms...<br> <br> I rep**** 0 out of 10 for service...i did however not receive a call from them to solve the issue...what is the use of the said rating service if no effort to respond to poor service delivery ??? <br> <br> I am fed up with Budget Insurance and would not reccomend ANYBODY to ensure any valuables with them. <br> """