BUDGET INSURANCE NO HOPE

So I signed up with budget insurance as they contacted me and got all the info and made it seem like a great insurance. I was involved in a car crash and got the claim going as I was not the one in the wrong. A truck rammed me from behind and basically bent my whole car it was still drive - able but it was s****ing the wheels.

I started the claim process the next day as the truck rammed me on the 4th of February 2020 at 9:30am I reported in my claim all damages and what is wrong. My front seat was broken due to the impact of the truck the passenger rear door was jammed the bumper, boot, rear window and including my cellphone as the impact hurled my cellphone from the dash stand into the back of the car.

I took photos and everything I needed to get it all sorted.

Please note during this budget never called me once to confirm anything I was the one calling them.

After the ordeal I was told it will take 4 weeks to have my car fixed and I could not understand why they want to fix the car as the actual frame was bent the whole structure was compromised. I have a 2016 DATSUN GO LUX

So I accepted the fact they were going to fix the car and and get it sorted in 4 weeks so I left it. First it was at edenvale renew it I was calling to find out what is happening to get updates and to see if I can use the follow up login they have. I was shocked to find my car was not even on the premises no more I got worried and went to the renew it in Edenvale and then got all the info I needed to keep track of my car. My car was moved to greenstone without consent from me the owner and was not even notified by the insurance what is happening. (very alarming)

I then got the contact information for greenstone branch and logins and then I was happy but still had not heard anything from insurance for weeks it was in greenstone and then one day my logins did not work I thought ok maybe its a site issue I will wait a day or two and see what happens.

On the 4th day the site did not let me log in I called the greenstone renew it branch and in this process I was retrenched because I was using my car for work. They notified me no the insurance has moved the car to a new place to be repaired. (upon hearing this I lost it completely) but the lady that was on the line assisted me in tracking down the car and found it to be at grand auto repairs.

I immediately got the info contact information address and called the company to find my vehicle. (NOTHING AGAIN FROM INSURANCE AND NO CALLS) (NO CONSENT FOR MOVE NOTHING) I go in contact with Riaan at grand auto and he explained what is going on and how my car is and what needs to be done. (GRAND AUTO BEST EVER)(GREAT SERVICE) Riaan explained to the insurance about the car and he constantly had issues with the vehicle but the insurance was hard headed and forced them to do what they did not want to but I appreciate the honesty from grand auto.

I finally received my car on the 24th of march 2020 and was happy. The team at GAB did the best they could but now I have more issues with the vehicle. 1. Back bearings making noise when driving 2. front seat still broken 3. Cellphone still broken 4. windscreen was damaged more during transporting and was marked as I did it 5. roof has bad finish due to botch job cant blame panel-beaters as insurance approved. 6. bad line ups can almost put my fingers between light and boot but once again this was approved by the insurance 7. back speaker holder was not replaced 8. hubcaps were not replaced

So I can not drive my car as the main seat I reported that was broken was not fixed or replaced and the bearings that clearly were damaged by the accident were not fixed or replaced but this was approved by budget insurance.

So I will be reporting this to the ombudsman as well as budget insurance clearly does not car for there customers and I will not be paying any premiums for budget ever again.

I paid the excess on my car that the insurance clearly had to claim from the party that caused the accident and guess what all from the 4-2-2020 till 03-04-2020 I still have not gotten a phone call from the insurance for a follow up or even a hello we are busy with your excess claim or anything.