Budget Insurance no clients services.

I'm not sure what Budget's intentions are with their clients but the experience isn't good. My mum signed up in Feb 2022 with Budget for home insurance. From the start, we indicated that the pool pump must be included. About 3 weeks ago the pool pump decided not to work and Budget sent someone to come look. When we reported it, they indicated that the pool pump isn't part of the cover??

The monthly payment went up with R130.00. They've increased the building value with R96 0000. Never in my life did I hear or see that a property value can sky rockets with so much. My mum doesn't stay in Sandton...she's in Randfontein. This is their reason for why the premium has been increased.

When they eventually wanted to add the pool pump to the cover, they put it as 'borehole/swimming pool equipment - valued at R50 000. A pool pump doesn't cost that much.

Till today we are waiting for an explanation as to why R50 000 for the pool pump and why R96 000 increase on the building value?

I urge people that is with Budget home insurance to look at their contracts and make sure that you are covered for what you AKSED for. If the monthly payment has been increased with more than R100, you better ask questions why.

My mum is a pensioner, they deducted R624 + R214 this month, They dont care about customer service or their clients,,,, only want the money.