Budget Insurance: Never. Never. Never.

Firstly budget Insurance customer service is the worst I've ever dealt with. When you call there is noone competent enough to transfer you to the correct department, I was transferred 5 times on a single call alone. The claims assessor Magotsoa was really unhelpful and kept giving me the run around. I have explained multiple times that I have supporting documents proving that I was not the party at fault, however her response was, "We take our clients word over third party clients" even though I went out of my way and provided additional documentation. So this means that I will be left with no car, due to my car being a write off which I have worked my ass of for 2 years just to purchase, just because of *********** people. That's not fair. Now I still have to take my very own time off work and spend out of my pocket to take this matter up legally. I don't advise anyone who really values their car to insure it Budget. Budget the least to u guys can do it get claims assessors who speak English and understands the situation logically. And please review your denial letters as I didn't call you guys for entertainment I called you guys regarding my car which is the only vehicle for my family to use for transportation to school and in time of emergencies. These cases falsy denied should all be reviewed by the Ombudsman or Better Business Bereu as I myself work for insurance and if I had to treat my customer's the way you guys do I would be long gone.